Westside Reset LLC (“Westside Reset,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking cleaning services, communicating with us, or otherwise interacting with our business.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us when you book a cleaning service, request a quote, contact us, make a payment, manage an appointment, or otherwise interact with Westside Reset.
This information may include:
• Name
• Email address
• Phone number
• Service address
• Billing and transaction information
• Appointment and booking details
• Home size and number of bedrooms and bathrooms
• Cleaning preferences, selected services, and special requests
• Entry instructions, access codes, or other information necessary to access your property
• Information about pets
• Communications with Westside Reset
• Feedback, reviews, and customer service information
Please do not provide unnecessary sensitive personal information through booking notes, standard email, or text messages.
2. PAYMENT INFORMATION
Westside Reset uses third-party payment processors, including Stripe, to process customer payments.
Westside Reset generally does not directly store your complete credit or debit card number. Payment information is processed by the applicable payment provider according to its own privacy and security practices.
We may receive limited information relating to your transaction, such as the amount paid, payment status, payment date, and limited payment-method details.
3. BOOKING INFORMATION
Westside Reset may use third-party booking and scheduling providers, including BookingKoala, to manage appointments, service selections, scheduling, customer information, and communications.
Information submitted during the booking process may therefore be processed by these providers on our behalf.
4. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar tools.
This may include information such as your:
• IP address
• Browser and device type
• Operating system
• Pages viewed
• Approximate location
• Referring website
• Website interactions
We may use this information to operate and improve our website, understand website traffic, troubleshoot problems, and measure the effectiveness of our services and marketing.
5. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Schedule and provide cleaning services
• Process bookings and payments
• Confirm, modify, cancel, or reschedule appointments
• Send appointment confirmations and reminders
• Assign cleaning professionals to appointments
• Respond to questions and customer service requests
• Maintain service and transaction records
• Resolve payment or service concerns
• Improve our services and customer experience
• Protect our customers, employees, and business
• Prevent fraud or misuse
• Comply with legal, accounting, tax, insurance, and regulatory obligations
• Manage recurring cleaning services
• Send promotional communications when permitted by law
6. EMAIL AND TEXT COMMUNICATIONS
Westside Reset may contact you by email or text regarding your appointments and services.
These communications may include booking confirmations, appointment reminders, scheduling updates, cleaner arrival information, payment confirmations, receipts, and customer service communications.
Where permitted by law and with any required consent, we may also send promotional communications.
You may opt out of promotional communications using the applicable unsubscribe or opt-out method. Opting out of marketing does not prevent us from sending necessary communications regarding an existing booking.
7. HOW WE SHARE INFORMATION
Westside Reset does not sell customer lists or personal information for monetary compensation.
We may share information with third parties when reasonably necessary to operate our business and provide services, including:
• Booking and scheduling providers
• Payment processors
• Website hosting providers
• Email and communications providers
• Analytics providers
• Business administration providers
• Insurance providers
• Accountants, attorneys, and other professional advisors
• Cleaning professionals assigned to your service
Cleaning professionals may receive information reasonably necessary to complete an appointment, such as your service address, appointment details, access instructions, and cleaning requests.
We may also disclose information when required by law or when reasonably necessary to protect Westside Reset, our customers, employees, or others.
8. HOME ACCESS INFORMATION
Customers may provide door codes, lockbox information, concierge instructions, parking information, or other access details necessary for a cleaning appointment.
We use this information only as reasonably necessary to provide and manage your services.
Customers should avoid including unnecessary sensitive information in booking notes.
9. PHOTOGRAPHS
Westside Reset may take photographs when reasonably necessary to document the condition of a property, completed work, quality-control concerns, service complaints, or potential damage.
Westside Reset will not intentionally publish identifiable photographs of the interior of your home for advertising, social media, or other promotional purposes without appropriate permission.
10. DATA SECURITY
Westside Reset uses reasonable administrative, technical, and organizational measures designed to protect customer information.
However, no website, payment platform, booking platform, email system, or electronic transmission can be guaranteed to be completely secure.
Customers should not send Social Security numbers, complete payment card numbers, passwords, or similarly sensitive information through ordinary email or text messages.
11. DATA RETENTION
We may retain customer information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and protect our legitimate business interests.
Retention periods may vary depending on the type of information involved.
12. THIRD-PARTY SERVICES
Our website and booking process may use or link to third-party services, including BookingKoala, Stripe, website hosting services, Google services, analytics providers, and social media platforms.
These third parties maintain their own privacy practices. Westside Reset is not responsible for the privacy practices of independent third-party websites or services.
13. CHILDREN'S PRIVACY
Westside Reset's services are intended for adults who are legally able to purchase residential cleaning services.
We do not knowingly collect personal information directly from children under 13 through our website.
14. CALIFORNIA PRIVACY RIGHTS
California residents may have certain rights regarding their personal information under applicable California privacy laws.
Depending on the laws applicable to Westside Reset and the information involved, these rights may include requesting access to, correction of, or deletion of certain personal information and information regarding certain uses or disclosures.
Some information may be exempt from these rights or may need to be retained for legitimate business or legal purposes.
Westside Reset will not unlawfully discriminate against a customer for exercising applicable privacy rights.
Privacy-related requests may be submitted to info@westsidereset.com. We may need to verify your identity before fulfilling certain requests.
15. SALE OR SHARING OF PERSONAL INFORMATION
Westside Reset does not knowingly sell customer personal information for monetary compensation.
If we use advertising or analytics technologies that constitute “sharing” under applicable California privacy laws, we will provide any legally required disclosures and opt-out mechanisms.
16. CHANGES TO THIS PRIVACY POLICY
Westside Reset may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal requirements.
The current version will be posted on our website with an updated “Last Updated” date.
17. CONTACT US
If you have questions about this Privacy Policy or how Westside Reset handles personal information, please contact:
Westside Reset LLC
Los Angeles, California
Email: info@westsidereset.com
Website: westsidereset.com